Refund & Return Policy
At Hostel Hill, we strive to provide the best experience for our users. Please review our refund and return policies outlined below.
Refund Eligibility
- Booking Cancellations: Full refunds are available for cancellations made within [Insert Time Frame, e.g., 24 hours] of the booking. Cancellations after this period may be subject to a partial refund or no refund, depending on the property’s cancellation policy.
- Service Fees: Service fees charged by Hostel Hill are non-refundable unless the booking is canceled within the specified time frame.
Process for Requesting a Refund
- To request a refund, please contact our customer support team at refunds@hostelhill.com with your booking details and reason for cancellation.
- Refunds will be processed within [Insert Time Frame, e.g., 7-10 business days] after approval.
Exceptions
- No refunds will be issued for bookings canceled due to a violation of our terms and conditions or property policies.
- Refunds are not applicable for no-shows or early checkouts.
Changes to Bookings
- If you need to make changes to your booking (e.g., date changes), please contact us at changes@hostelhill.com. Changes are subject to availability and the property’s policies.
Dispute Resolution
- If you are unsatisfied with the service provided by the property, please reach out to our support team. We will mediate with the property owner to resolve the issue, but refunds are not guaranteed.
Contact Us
- For any questions regarding our refund and return policy, please contact us at support@hostelhill.com.